How long will it take for my order to arrive? We aim to despatch all goods within 7 days of receipt of order. Once despatched goods should take 3-5 days to arrive. Please allow up to 28 days for delivery of your goods in order to allow for unforseen delays with stock, despatch or shipping. Can I have the goods delivered to someone else? Yes. During the check out process, fill in the appropriate "ship to" address. If your order has already been placed please follow the procedure in Can I change my order. We cannot guarantee that we will be able to change the delivery address after an order is placed. Can you leave my delivery with a neighbour/in the garden? Unfortunately not. If you are not in, the courier will leave a note telling you where you can collect your parcel. Do you deliver outside the UK? Yes we do. We accept orders from many destinations within the EU. I have just placed my order Can I change my order? We cannot guarantee that we will be able to make the changes you request. Please contact our customer service team and someone will contact you to let you know if it is possible to accommodate your request. If your order has been despatched, you will need to return the goods once you receive them. Can I cancel my order? If your order has not yet been despatched, you can request that the order be cancelled.

Q: What cards do you accept?

A: We accept Visa, Mastercard, Switch/Maestro, and Delta cards. We don't accept cheques, Solo, AMEX or Diners cards.

Q: What currencies can I pay in?

A: We accept payments in both Euro and Sterling.

Q: Is it safe to order online?

A: We realise how important it is to securely store any information that you provide, so we maintain the highest levels of security. Our site uses high-level SSL encryption technology, the most advanced security software currently available for online transactions. You can therefore rest assured that we take the privacy and security of your payment and personal details very seriously. You can tell whether a page is secure as "https" will replace the "http" at the front of the www.stauer.co.uk in your browser address window. A small locked padlock will also appear in the bottom bar of your browser window.

Q: I have a voucher code. How do I use it?

A: During the checkout process you will be asked if you have a promotional code. Simply insert the voucher code in the Promotional Code field. Only one voucher may be redeemed per order and there is a maximum of one voucher per person for a particular promotion. A minimum purchase price (inclusive of VAT) may be specified in the voucher. The voucher is redeemable on or before the expiry date specified in the voucher and may not be exchanged for cash.

You may inspect any of our products in your own home for 14 days. If you are not 100% delighted with your new purchase – for whatever reason – simply return it unused for a full refund of the cost of the goods.